Just like people, eating amounts vary from pet to pet. Most Hill's pet foods have a feeding guide on the package to help you determine the proper amount to feed your pet. Please keep in mind that the feeding guide is intended only as a starting point, and you should follow your veterinarian’s recommendation based on your pet's specific health needs. 

All of our products are 100% satisfaction guaranteed or your money back. If you or your pet are not satisfied with your Hill's product purchased from an authorised retailer, please return the unused portion to them with proof of purchase for a full refund or replacement.

Hill’s is committed to delivering high-quality products and precise nutrition to meet pet requirements for every life stage and lifestyle. We continually evaluate our formulations and will make slight adjustments when necessary to account for changes in nutrient levels that can occur naturally over time. Our team is happy to answer questions about this. Feel free to contact us should you want more information.

Check out the shelf life of our foods and storage tips to keep them fresh.

For detailed information about Hill’s Science Diet or Hill’s Prescription Diet, browse our products using these links:

With so many factors outside of our control, we can’t commit to a specific date. What we can tell you is that our team is working hard to fix the situation and bring back the food your pet loves. In the meantime, we have other options that your pet may love. Check with your veterinarian for a recommendation.

In this situation, we suggest following one or more of the tips below to encourage your pet to eat.

If you are starting to feed your pet a new food, a gradual transition from the current food to a new food helps wean your pet from one food to another.

For dogs, allow 10-20 minutes for your dog to eat, then remove the remaining food and wait to feed your dog until his next meal.

If you are feeding dry pet food, try hand-feeding the kibble from your hand in small portions for the first few feedings, like a treat.

Here are some additional resources that can help you successfully switch your pet’s food:

Giving your dog a treat is a great way to bond and show how much you care and love them. Dog treats can be used as rewards for good behaviour and as part of training.

Looking to make healthy pet treats at home? Try our simple treat recipes using the Hill's wet food or dry food.

We believe all animals from your pet, to the companion animals we care for should be loved and cared for during their lifetimes. 

Please visit our careers section for more information about jobs available at Hill's Pet Nutrtion

No, these bags (and plastics in general) are not designed to be biodegradable. The #4 LDPE plastic used in our bags is designed to be "circular," so that the material can be re-processed into new products and packaging.

Many of our promotions and vouchers are offerthrough retailers of our products. Please check with your veterinarian or local pet store or online pet store to see if they have what promotions they have available.

While we try to offer a variety of promotions to reach as many of our consumers as possible, we do not always have promotions running or vouchers available. Be sure to check periodically with your veterinarian or pet food retailer.

In an effort to reduce waste plus our confidence in our products, we do not offer samples. However, all Hill's diets are covered under our 100% Satisfaction guarantee. This means you can return the pet food to the retailer for a refund or exchange. This way you can try our products with no risk involved. We feel confident that you and your pet will be satisfied with our products.

Hill’s cares deeply about product safety and quality.  At Hill’s, we build high levels of safety and quality assurance throughout the product life cycle. In the last 10 years, Hill’s has invested millions of dollars in our facilities, manufacturing practices, and formulas to reduce the risk of food safety issues.